Frequently Asked Questions

A Freight Broker is an intermediary between shippers and carriers. Their main role is to facilitate the movement of goods from one place to another by connecting shippers with reliable carriers.

We provides a range of services including freight transportation, logistics consulting, carrier selection, freight tracking, and customized supply chain solutions.

You can get a quote by filling out the online quote form on our website or by contacting our customer service team by phone or email.

A freight claim is a formal request submitted by the shipper to the carrier when cargo is damaged or lost during transit. This process seeks compensation for the losses incurred. While carriers are liable for damages in some cases, there are specific rules and liability limitations that may reduce their responsibility. Shippers can minimize risk by following best practices and considering additional insurance coverage.

Carriers are not always fully liable for freight damage. Their liability depends on various factors, including their cargo-liability limits. For example, concealed damage must be reported within five days to file a valid claim. Carriers are held accountable when freight is damaged or lost due to their negligence, but compensation is subject to liability coverage terms.

Although it’s impossible to guarantee zero freight damage, careful packaging and clear labeling can significantly reduce the risk. With up to 3.5% of LTL freight potentially damaged during transit, proactive measures are essential. In the event of damage, Harden & Stanley Transport and Logistics Solutions will assist with the claims process. Key strategies include using proper packaging, notating damaged goods upon receipt, and securing additional insurance coverage.

 Expedited shipping is a service designed for time-sensitive shipments that need to be picked up and delivered as quickly as possible. It involves specialized carriers such as sprinter vans, straight trucks, team drivers, and in some cases, air freight. 

Detention charges occur when a truck is delayed beyond the allotted time for loading or unloading at a pickup or delivery location. These fees compensate carriers for the extra time their equipment and driver are held up, which can disrupt their schedules. Detention charges usually start after a grace period of one to two hours, depending on the terms of the shipping contract or bill of lading. Proper planning and communication can help avoid these charges and ensure smoother logistics operations.

• Cost Efficiency: For larger shipments, FTL can be more cost-effective than LTL by minimizing handling and stops. Filling an entire trailer with a single shipment avoids sharing costs with other shippers.

• Faster Delivery: FTL shipments often reach their destination more quickly, as the truck is dedicated to one shipment, reducing delays caused by loading and unloading multiple loads.

• Temperature Control: For temperature-sensitive goods, such as food or pharmaceuticals, reefer trailers provide the necessary temperature control to ensure safe transport.

• Custom Equipment Options: FTL offers flexibility in choosing the right equipment for your cargo. Whether you need a dry van, refrigerated trailer (reefer), or flatbed, FTL allows you to select the best option for your shipment’s specific needs.

Delivery Times

The delivery timeline for FTL shipments can vary depending on the distance between the distribution center and the final destination. Proper planning is essential to ensure that your shipment meets your required delivery schedule.

Types of Truckload Equipment

Selecting the right truckload equipment—whether it’s a dry van, refrigerated truck (reefer), or flatbed—is crucial to maintaining the quality and safety of your cargo during transport.